Bupa Seguros, a global leader in health insurance, worked alongside Ancient Tecnología to develop a comprehensive technological solution that redefined its sales and customer management processes. The new platform enables online origination and automates policy issuance, eliminating manual tasks that previously extended onboarding times and complicated the customer registration process.
This initiative also included the integration of advanced tools for claims tracking, allowing customers to manage their requests efficiently and transparently. Additionally, a post-sale analytics system was implemented, providing strategic insights to enhance decision-making and optimize service delivery.
This partnership marked a significant step forward in Bupa Seguros’ digitalization journey, reinforcing its leadership in innovation within the insurance industry. With this platform, Bupa improved customer experiences while streamlining operations, aligning perfectly with the demands of today’s market.
